Xe66 Privacy Policy – How Your Data Is Kept Secure

Xe66 takes your privacy seriously. This policy explains what data we collect, why we collect it, how we keep it safe, and what rights you have over your information — all in plain, simple language.

Updated: January 2026
SSL 256-bit secured
Published in Bengali
Committed to data protection
Your personal data is never sold to third parties.
GDPR Compliant
SSL Encryption
Sale of data ✗ No

How do we protect your data?

The Core Pillars of xe66's Privacy Protection

End-to-end encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption — bank-grade security that leaves no room for data breaches.

No Data Sharing with Third Parties

Xe66 never sells your personal data to advertisers or third-party companies. Data is not shared except where required by law.

Your Control

You have full rights to view, correct, or delete your personal data. Submit a request at any time through customer support.

Secure Data Storage

All data is stored on secure cloud servers. Regular backups and security audits are conducted to ensure data protection.

Identity Verification Security

Documents submitted for KYC verification are stored with the highest level of security and can only be accessed by authorised personnel.

Marketing opt-out

If you no longer wish to receive promotional messages, you can unsubscribe at any time via settings or by contacting support.

1. Introduction & Scope

This Privacy Policy applies to all users of the xe66 platform, including the website and mobile app. By using xe66, you consent to the data collection and usage practices described in this policy.

We want every member to feel confident that their personal information is in safe hands. This policy has been written in clear, straightforward language with our Bangladeshi users in mind.

Last Updated: This Privacy Policy was last updated in January 2026. Members will be notified of any significant changes via email or platform notification.

2. What Data Do We Collect?

Xe66 only collects data that is strictly necessary. Collecting unnecessary information goes against our policy.

2.1 At registration

  • Full name, date of birth, and gender
  • Mobile Number and Email Address
  • Preferred Payment Method
  • Login credentials (passwords stored in encrypted form)

2.2 During KYC Verification

  • Photo of National ID (NID) or Passport
  • Selfie or Live Photo Verification
  • Proof of Address (where applicable)

2.3 Automatically collected

Data type Purpose
IP AddressSecurity Verification & Geolocation
Device InformationApp optimization
Browser CookiesSession Management
Gaming historyResponsible gaming monitoring
Transaction logsFinancial Security & Audit

3. How Is Your Data Used?

Collected data is used solely for the purposes listed below. Any use beyond this goes against our policy:

3.1 Primary Purpose

  • Account management, login verification, and security
  • Processing Deposits, Withdrawals, and Other Financial Transactions
  • Providing customer support and resolving issues
  • Storing and Displaying Betting & Gaming History
  • Usage monitoring to ensure responsible gaming

3.2 Secondary purposes (with consent)

  • Sending information about new promotions and bonuses
  • Analysing Usage Patterns to Improve the Platform
  • Providing Personalised Game Recommendations

To stop receiving promotional communications, disable notification preferences in your account settings or send a request to support.

4. Who Do We Share Your Data With?

Xe66 strictly controls how data is shared. Your personal information is never shared with anyone except in the limited circumstances outlined below:

4.1 Payment Provider

Only the minimum data necessary to process transactions is shared with payment gateways such as Mobile Pay, Nagad, or banks.

4.2 Technology Partner

Game providers and technology service partners receive only the minimum data required for operations, and all are bound by confidentiality agreements.

4.3 Legal obligations

We may be required to disclose certain information to comply with court orders, lawful requests from government authorities, or anti-money laundering regulations.

Disclaimer: xe66 never sells or rents your data to third parties for advertising purposes or in exchange for payment.

5. Cookies & Tracking

The xe66 platform uses cookies to enhance your experience. Cookies are small data files stored in your browser.

Cookies can be managed through your browser settings; however, disabling essential cookies may limit certain platform features.

6. Data Security Measures

Xe66 uses industry-leading technology to protect your data. Our security layers include:

SSL/TLS encryption256-bit
Data backup frequencyDaily
Security AuditQuarterly
Server Uptime99.9%

6.1 Internal controls

  • Only authorized personnel have access to sensitive data
  • All staff are bound by confidentiality agreements
  • All data access logs are recorded and reviewed
  • Regular staff training and awareness programs are conducted

In the event of a data breach, xe66 will notify affected members within 72 hours and take immediate remedial action.

7. Your Rights

As an xe66 member, you have the following rights over your personal data:

Right to Access

You can find out what information we hold about you at any time.

Right to rectification

You can request correction of any inaccurate or outdated information.

Right to erasure

Under certain conditions, you may request that your data be deleted.

Right to restrict processing

You may request that we restrict the processing of your data under certain circumstances.

Data Portability

You may request a download of your data in a portable, readable format.

Right to Object

You can object to marketing communications or the processing of specific data.

To exercise these rights, support@xe66.im. We will respond within 30 days.

8. Child Protection

Xe66 strictly does not provide any services to individuals under the age of 18. Collecting or storing data from minors is against our policy.

  • Age is verified at the time of registration
  • Age verification is completed during the KYC process
  • Any account found to belong to an underage user will be closed immediately.

If a parent suspects their child has created an account, they are welcome to contact us.

9. How Long Is Your Data Retained?

Data type Retention Period Reason
Account informationUntil Account ClosureService delivery
Transaction History7 yearsLegal Obligations
KYC documents5 yearsRegulatory Requirements
Gaming history3 yearsResponsible Gaming
Cookies (optional)30–365 DaysUser experience
Support Chat Logs2 yearsQuality Assurance

Once the stated retention period expires, data is securely deleted or anonymised.

10. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email
support@xe66.im
Live Chat
24/7 Within the xe66 Platform
Response Time
Within 30 Business Days

For more details, visit our Terms & Conditions and Responsible Play page.

Questions About Payments & Rewards

Two things that come to mind when you land on a privacy page

Withdrawing at xe66 is straightforward. Log in to your account and click on "Withdraw" or "Cash Out". Select your preferred payment method — Mobile Pay, Nagad, or Rocket — and enter the amount. Standard withdrawals are processed within 24 hours, though most payments reach your mobile wallet within 1–6 hours. VIP members enjoy faster withdrawal times. If your KYC verification is not yet complete, your first withdrawal may be delayed — so make sure to verify your NID in advance.

In most cases, yes — winnings are credited to your xe66 wallet almost instantly, typically within seconds to a few minutes of the match or game ending. For Sports Betting, settlements usually occur within 5–15 minutes of the official result being confirmed. Live Casino and slots winnings are reflected in your account nearly immediately. For unusually large payouts, a security verification may cause a slight delay, but this generally does not exceed 24 hours.

Enjoy with Peace of Mind — Your Data is Safe

At xe66, your privacy is protected, your transactions are secure, and the experience is fully in Bengali.

By registering, you agree to our Privacy Policy And Terms & Conditions you agree to.

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